Shipping Policies

Life of Riley Shipping Policies and Charges             EFFECTIVE  January 1, 2021

Shipping Policy

Shipping Rates
$9.90 Shipping Charge up to $599.99

Free Shipping on orders of $600.00 or more

$4.10  UPS Residential Charge (Delivery to residences)  Plus regular $9.90 shipping charge

$3.45 UPS Extended Delivery area surcharge (Delivery to rural areas) Plus regular $9.90 shipping charge

$16.50 COD Fee Charge

Turnaround
All orders are shipped same day if received by 3:30PM Eastern Standard Time, Monday - Friday.

Carriers
We use the following carriers to deliver our orders:
UPS Ground
Freight Carrier

Back Orders Any item that is out of stock at the time it's ordered will be cancelled on the order and will need to be reordered once it's in stock.

Returns, Refunds and Exchanges Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. No discontinued product can be returned. You must return the item within 120 days of your purchase to avoid a restocking fee. Items over 120 days are subject to a 15% restocking fee.  Items over 1 year must be approved by management and are subject to a 30% restocking fee. We do not refund the original shipping and handling that you paid on the order. Items cannot be returned if they have been opened. Merchandise that has been used or altered (price stickers, magic markers, etc.), will not be accepted for return or exchange. 

No promotional free items can be returned.  Prepacked promotions or intros will be prorated based on savings.

Defective Appliance Warranty --- Defective Appliances are warranted through Life of Riley for 30 days after purchase. Manufacturer warranty applies after 30 days

Refusal of Order:

Standard Freight ($9.90 minimum) will be charged to the customer on orders through no fault of Life of Riley Salon Supply, if refused by the customer.   An additional shipping charge will incur when the shipment is reshipped.  This charge will be accessed to the card on file.

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
COD - Check/Money Order ($16.50 service charge, $35.00 fee on all NSF returned checks)
Your credit card will be charged when we invoice your order.